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+ Delivery and Returns
In the event of Fastway not being able to deliver to your doorstep, we shall use the SAPO door-to-door delivery service.
Returns & Replacements
+ Payment and Pricing
All of our prices are given in South African Rands.
EFT Direct Deposit (South Africa only) and PayPal are accepted.
With PayPal you don’t need to worry about international bank charges or exchange rates when you are paying for things internationally. If you don't have an account, just follow their easy instructions to add a PayPal account to your email address and you can choose the payment method you want to use whenever you buy from Oh Voilà. It’s a fast, effective and secure way to make payment from anywhere in the world, at any time for any purchase. For South Africans, only FNB is currently linked to PayPal.
For EFT, please transfer the given amount in its entirety to our account and we will send your parcel within 2 working days once the amount is cleared in our account. No cheque payments please.
Our Banking Details:
First National Bank
Please use your order number as reference
+ Privacy and Security
When you subscribe to our newsletter, when you create an account or when you place an order with us, we ask for information such as your name, address, e-mail address, date of birth and telephone number. When providing your personal details you consent to us using the data collected in order to meet our commitments to you and to provide the service you expect. This will include processing of orders, delivery status, managing your account, sending updated information such as new services or other marketing offers which may be of interest and also to notify you of any changes or enhancement to our services. Your details may also be used to monitor traffic to and from our website to help us improve the design and layout of the site. In the event of any problem with delivery of your items purchased, we will use the information to get in contact with you. Your data will not be given out or sold to any 3rd parties. If for any reason, you are unsure about the personal and account information we are holding in your name, please email us at firstname.lastname@example.org.
+ Caring and Cleaning Instructions
Beads and Charms
Fabric and Ribbon Cleaning
Leather Cleaning and Maintaining
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